Frequently asked questions
Will Dreamscapes Landscaping come to my house for a free estimate?
What services do you provide?
Dreamscapes Landscaping covers services to cover all of your outdoor needs. We offer the following services:
Who will work on my property?
All work is done by employees with Dreamscapes Landscaping. No services are sub-contracted out to ensure the quality of work and reliablity to be done in a timely manner.
Is Dreamscapes Landscaping Licensed and Insured?
Yes, we hold all the necessary State Licenses for Georgia and fully insured with Workers Compensation, Liability and Motor Vehicle. Certificates of Insurance are available when requested.
How do you schedule your clients?
We are a full service company serving both residential and commercial clients. Clients are scheduled thru our landscaping program for weekly and bi weekly lawn maintenance. To schedule for a project or lawn maintenance you can contact us at 770.547.4431
Do you offer chemical services to treat my lawn?
We have partnered with Peachstate Turfcare to treat all your lawn needs from Post and Pre Emergent, Fertilization to Mosquito Treatments. Your bill will refect their treatments on your statement when services with them have been rendered.
What forms of payment do you take?
We strive to make paying your invoices as convenient as possible. We offer financing for customers interested in financing their projects or retail, automated charges for Lawn Maintenance Agreements, credit cards, online pay, checks, cash, and Paypal.
Where can I read reviews on your services?
Our reviews, pictures, and projects can be found on our social media page. You can view them and follow us at https://www.facebook.com/DreamscapesLandscapingService
How many landscape projects have you designed?
We have designed more than 500 Landscape Projects in the Carroll County area since 2009. The diversity of our experience is something very few of our competitors can match.
Getting on-the-job training at your expense
Offering a lower rate but use less quality materials
Inexperience causes for future problems
Don't show up to finish the project.
What is your return phone call policy?
Nothing can be more frustrating than having a question about your project and then having to wait for the company to call you back. Customers are the lifeblood of our company and they deserve a prompt response to all calls, texts and emails. We utilize a full-time office staff available to take your call or text from Monday - Friday 9-6 and Saturdays 10-6 as a convenience for our customers.
What Employee Conduct do you have in place?
All our employees are trained to act like guests on your property. In addition, as a condition of employment, all employees are required to abide by the terms of our Employye Manual and Saftey Handbook Policies. All employees are subject to this policy. These policies give you a level of confidence that the crews that are at your home or office are professionals.
How frequently should my grass be cut?
This is a great question, and the answer depends on a few factors. We recommend setting your mower to cut your grass at three inches or higher. This will allow your grass to develop a healthy root system, making it less vulnerable to drought, weeds, and insects.
Why don’t the gardeners use rakes and brooms instead of blowers?
It takes many times longer to clear areas of leaf debris and dirt with rakes and brooms than it does with a blower. While rakes and brooms are a great option for small gardens, due to the scale of clients we serve and the additional time it would take, service fees would be substantially higher for residents.
My neighbor has a dead or dangerous tree. Can I get them to cut it down?
The city/county you live is the only one who has authority over public trees. Problems with your neighbor’s trees are a private property matter and should be discussed with your neighbor or an attorney. If you know of a dead or dangerous street tree, please contact your local Public Works Department. They will evaluate the tree to determine if it should be put on the tree maintenance priority list.
How do I take care of my new sod?
The most important thing you can do is water, water, water! Your new lawn should be kept saturated for the first two weeks. During this time, do not walk on it! The ground will be very soft and you will sink in the mud and leave big footprints. After 10 days, check to see if the sod has taken root by tugging up on it. If it has taken hold, turn off water, allow turf to dry for a day or two and then cut it at the highest mower setting using sharp blades. Always bag clippings at this time. Continue watering weekly especially in the warmer months
How do I care for my annual flowers?
How do I care for my newly installed bushes?
All new plants should be watered by hand or have your sprkinler system set up for daily watering. It is your responsibility to water plants at least once per week for the first 4-5 weeks during warm weather. Please note: Some plants will wilt, some plants will lose leaves, and some plants will show fall color. These are normal signs of adjustment. Do not assume plants need water if you see any of these signs. ALWAYS check the soil around the plants BEFORE watering! If the soil is wet, do not water! This may require you to move the mulch and poke a finger in the ground. If your bushes were planted in the colder months they must be covered to avoid frostbite
Do you only do large jobs or Commerical Properties?
No, we do all sizes and styles of property and service a wide variety of both residential and commercial properties in West Georgia.
Can I get a specific service day every week?
We try to accommodate as many personal schedules as possible; however, since we have multiple properties during the course of every day it may not be possible depending on your area and when you want it serviced. However, we will attempt to accommodate your specific request as we make our schedules. Contact our office to see if the specific day is available for your lawn maintenance needs.
How much does weekly landscape maintenance service cost?
Costs vary depending on the property size, work requirements and frequency of the visits. It’s not possible for us to provide you a quote without first looking at the property.
What happens to get started with a Landscaping Project?
If you would like to schedule a design consultation, please don't hesitate to contact us today. Our office staff will gather a few details about your property and answer any questions you may have regarding our services and workflows. We like to follow with an on-site meeting. This is a great time to address any general questions and explain our design and installation services, project workflows, and budget considerations.The on-site meeting gives us a better sense of the property conditions and answer any additional questions you may have. There is no charge for this consultation.
Who do I contact regarding my maintenance questions?
All of our Lawn Maintenance clients have a dedicated maintenance account manager that serves as a single point of contact. With extensive experience in all aspects of property maintenance, our Lawn Maintenance Manager oversees all work, coordinate scheduling and execution, and clearly communicate with both the team and client. If you need to speak with him, please contact our office.
How much do your services cost and when will I be billed?
All Lawn Maintenance visits are billed on the last business day of the month. The overall monthly or per cut charges are dependent on the size and requirements of the property. Lawn Maintenance services are charged per yard not an hourly rate. This will ensure there are no "surprise" charges on your billing statement.
Do I need to sign a Lawn Maintenance Contract?
Dreamscapes Landscaping does not require a signed contract for maintenance services. We work closely with each client to tailor a Lawn Maintenance Agreement Plan and budget that ensures satisfaction. We require a 30 day cancellation for any agreement, however no other charges are added for cancelling**
My home is in need of a complete landscape overhaul and I don’t even know where to begin. What do I do?
Likely you have some idea of what you are looking for, but even if you don’t, we can help draw out your vision through a consultation in which we explore your tastes, favorite colors, and home’s architectural style. We take this information and develop a design that works for you. This design then becomes the blueprint for the installation of your new landscape that, when completed, is your home’s outdoor oasis, beautiful and suited to your needs.
I need help maintaining my landscape, but I am on a tight budget. Can I schedule less frequent visits to keep it affordable?
We know people have differing needs and that can affect how much they wish to use our services. Our popular bi-weekly program is usually the happy medium between affordability and great care for your landscape. Call us for a free quote; we will evaluate your needs and develop a tailored program of services that will fit your budget while keeping your home’s exterior looking neat and beautiful year round.
I live alone and security is a concern of mine. How will I know when the crew is on my property?
We understand your need to feel safe and want you to feel comfortable when crews are servicing your home. That is why Dreamscapes Landscaping Service maintains strict working hours, and crews are always uniformed, recognizable by our company’s colors and logo. We can also let you know what day of the week we plan to come to your property, so you know when to expect us. A door hanger will be left at your door with a list of services done that day along with our contact information for any questions.
What is difference between Annual and Pernnial?
Perennial plants are those that grow and bloom in the spring, summer, or fall, then go dormant for the winter months. The benefit of perennials is that they return year after year, often times putting on a better show with each new season. Annuals, on the other hand, are plants grown for their “instant” impact, usually producing a single-season period of bloom. There are cool season annuals and warm season annuals–they should be planted accordingly.
Are my newly installed plants or sod guaranteed?
All of our plant material, hardscape materials and labor are conditionally guaranteed with proper client care. We do a final walk-through with our clients to be sure that they are completely satisfied with the results. It is the responsibility of the homeowner to care and water accordingly. We do not guarantee "live" products that have not been cared for apprpriately.
When should I plant my Annual Flowerbeds?
Typically we plant annuals around April/May and at the end of Fall; the actual date depends solely on the weather. For summer flowers the weather needs to warm up; a frost (which is different than a freeze) can kill summer flowers. For pansies and other winter annuals, the weather needs to cool down. Warm weather in the fall will make pansies “stretch” and will leave them more susceptible to damage from cold weather.
Do you work in the Winter?
Though the grass and trees aren’t growing as readily, for our maintenance crews it is business as usual to make sure that your property continues to look neat throughout the winter months. Our construction crews work too, and schedule all types of projects for winter. We are able to retain our staff when other companies have to lay theirs off, which means we have the ability to take care of your landscape needs year round.